Contact us

Questions about an order, a Pop's condition or a mystery box? Send us a message or email contact@popnbeats.com. We will get back to you within 24 hours.

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Quick answers

Do you offer free shipping?

Yes, in the US: free shipping on orders of $75 or more. The "Free Shipping (Order $75 and up)" option appears at checkout when your order total is $75 or more. Mystery boxes use their own shipping rates, shown at checkout.

How fast do you ship?

We usually process and ship the same day or, in most cases, the next day.

How are Pops packed?

Your Pops will always be in a sorter, a protector, or a stack, based on value. We carefully wrap them in bubble wrap, place them in a shipping box, and tape it securely.

Can I return an item?

You can return an unopened item within 3 days of delivery, as long as it is in the same condition it arrived in. Contact us with your order number before sending anything back. The buyer pays return shipping. See the refund policy.

Can I return a mystery box?

No. Mystery boxes are sold as-is and can't be returned, opened or unopened. Blind boxes can't be returned once opened.

What if my order arrives damaged or wrong?

Contact us within 3 days of delivery with photos and we will make it right.

Do you ship outside the US?

Yes. We ship to Canada and other countries with DHL eCommerce (Parcel Direct, Parcel Standard) and DHL Express Worldwide. Rates are calculated at checkout.

How do you grade a Pop's condition?

We grade box condition on a 5 to 10 scale. See our condition guide.